Privacy Policy

Introduction

This Privacy Policy explains in clear and simple terms how DUBIMED Medical Supplies Trading LLC collects, uses, stores, and protects your personal information. When you visit our website, submit a form, contact us, book a demo, shop through our online stores, or interact with our marketing channels, we handle your data with care and in line with UAE PDPL and GDPR.

Data We Collect

We collect only the data needed to provide our services. This includes:

• Personal details such as name, email, phone, clinic or business name, and job title.
• Order and delivery information if you buy through our online stores.
• Uploaded documents sent through forms.
• Technical data including IP address, device type, browser information, and interaction details.
• Tracking data from Google Ads, Meta Pixel, TikTok Pixel, LinkedIn Insight Tag, and Zoho analytics tools.

How We Collect Data

• You provide data through forms, demo requests, support messages, job applications, and online purchases.
• We automatically collect technical and tracking data when you browse our site.
• We receive data through pixels and analytics tools used for performance and advertising optimization.

How We Use Your Data

We use your data to:

• Respond to inquiries.
• Book demos or arrange clinic visits.
• Support customers.
• Process payments and deliveries.
• Improve website performance.
• Run advertising and retargeting campaigns on Google, Meta, TikTok, and LinkedIn.
• Send updates only if you have given consent.
• Prevent fraud and maintain security.

Legal Basis

We rely on consent, legitimate interest, contract fulfillment, and compliance with UAE regulations.

Sharing Your Data

We do not sell or rent your data. We may share limited information with:

• Delivery partners when you place an order.
• Brand partners if your request is specific to their device or technology.
• Internal sales and support teams.

All sharing is minimal and purpose based.

Marketing and Retargeting

We use advertising tools to show you relevant content. These platforms may use cookies to personalize ads. You can opt out anytime through browser settings or platform controls.

Data Storage and Protection

Your data is stored securely on:

• Zoho cloud systems
• AWS servers
• Vercel infrastructure

We use access controls, monitoring, encryption, and best practice security measures.

Your Rights

You can request access, correction, deletion, restriction, or transfer of your personal data. You can withdraw consent for marketing or tracking. To exercise your rights email info@dubimed.com.

Data Retention

We keep data only for as long as needed to fulfill the purpose it was collected for, unless the law requires longer retention.

International Transfers

Some data may be stored outside the UAE. We use approved safeguard measures to keep it protected.

Children's Data

We do not knowingly collect data from children.

Cookies

We use essential, analytics, performance, and advertising cookies. See our Cookies Policy for details.